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Frequently Asked Questions

  • When will my order arrive?
    This process depends on shipping timeframes, order processing times, supplier lead times, transportation method, and the specified destination. In general, it takes 1 to 7 working days, and sometimes the request arrives before that time period. The customer is informed of the shipping costs before confirming his order, and he can arrange the shipping process for his order at his own risk.
  • If I buy glasses and then find that they are not suitable for me, and I want to return them, what should I do?
    If you find the glasses are not suitable for you, or you are not satisfied with them, you can return them within 2 days with the original purchase receipt. The glasses must be in their original condition without scratches, otherwise they will be worn out, in their original packaging,with label on lense and suitable to be sold again. Money will be returned with the same method of original payment. If you have purchased a customized product with specific measurements such as eyeglasses or contact lenses, you cannot return it.
  • Can I exchange one product for another one?
    Yes, you can, but you must do the replacement within 2 days from the date of purchase, and you must return the product in the same condition it was when you bought it, and it does not contain scratches, is not worn out, and in the original packaging,with label on lense and is subject to resale.
  • Do you have international shipping?
    No, but we are working to provide the best international shipping services in order to make all DH EYEWEAR products available all over the world.
  • What is the shipping cost?
    It depends on where the customer identifies as the shipping location. When the customer places his order, and fills in the address data, the shipping cost is automatically added to his order.
  • How do I clean my Polarized lenses?
    To clean your lenses, use only a microfibre cloth, as other materials expose your glasses to the risk of scratches, or leave residues of this substance on the surface of your eyeglasses lens. In the event that you want to avoid any scratches on the surface of your eyeglasses lens, we recommend that you put your glasses in the package intended for them when not in use.
    Not always. Polarizing and UV protection are two different things. A top-quality pair of sunglasses will always deliver a high-degree of UV protection, whereas a polarized lens’ main role is to reduce glare. However, in all cases, it is best to choose polarized lenses that also offer 100% UV protection.
  • Do you have swimming glasses?
    Yes, we have a range of swimming goggles with various different corrective lenses to suit your various needs. Swimming goggles are made of flexible silicone, which is ideal for sensitive skin, as it ensures that your eyes are completely protected from harmful UV rays. All of these features come with a range of different prescription lenses to treat farsightedness, or nearsightedness.
  • Do you need a medical examination for my eyes for glasses? Does the price include the price of the lenses?
    Yes, we need a medical examination of your eyes for the glasses. No, the price does not include the lens price.
  • Do sunglasses designed for a specific sport provide any additional benefits?
    Yes, glasses for sports in general are safer than regular glasses, because the lenses and frame of the glasses are made of special materials that cannot break easily if exposed to shocks, as they provide the benefits of regular glasses and protective glasses. Also, some colors of the lenses can improve your eyesight in some specific sports. Yellow or brown lenses are popular among golfers because they help them differentiate between the ball, the lanes, the pitch and the sky.
  • Why should I wear sunglasses?
    It is essential to wear sunglasses because the ultraviolet rays from the sun can cause severe damage to your eyes if you are exposed to them for prolonged periods without proper protection. Look for sunglasses that block 100% of UVB and UVA rays. You should always wear sunglasses on sunny days. Most experts advise that you wear sunglasses, especially in the period from ten in the morning to four in the evening, as this period is the period during which the eyes are most exposed to the damage of these harmful rays.
    The reduction in glare offered by polarized sunglasses has many positive effects. It not only provides protection from exposure to bright light, it can also enhance visibility, contrast, clarity and depth perception.
  • Do glasses that contain magnets affect the safety of the eye?
    No, this type of glasses is made of two parts, one part is regular eyeglasses, and the other part is additional lenses for glasses that are fixed by two small magnetic strips on the glasses. With these glasses, people with vision problems will not need to wear more than one glasses to cover their different needs.
  • Are there sizes for children?
    It depends on the size of the face, we will soon supply all the small sizes.
  • What kinds of eyeglasses do you sell?
    We sell eyeglasses and sunglasses from various international brands in various colors and sizes.
  • What are photochromic lenses?
    Photochromic lenses, or as they are also known as transition lenses, are lenses intended for prescription eyeglasses that automatically turn black if exposed to sunlight, and become transparent again when away from the sun's rays. This occurs as a result of a chemical reaction due to the presence or absence of sunlight.
    Yes. The polarized process is created by applying a thin chemical film to a high-quality lens under laboratory conditions or through placing a polarized film between two layers of lens, and they are available in almost every prescription strength.
  • How can I know the right glasses size for me?
    In order to know your glasses' size, you will need to measure both:Eye size:It is measured from the ends of the lens horizontally, and it is between 40-62 mm approximately. Bridge size:It is the distance between the two lenses, and it is between 14 to 24 mm approximately. Arms length:between 120 to 150 mm approx.
  • What are anti-reflective lenses?
    The anti-reflective layer, or as it is also known as the anti-gloss coating, prevents reflections from appearing on the lenses of your glasses, whether from the inside or the outside. The absence of reflections means that more light will pass into your eyes, which improves your vision. The anti-reflective coating is not visible on your glasses, which means that your eyes will be more visible.
    Make sure that they are put in their cover and not left in hot areas (car drawer for long time) and make sure that the frame is cleansed by water and cleaned by the cloth.
  • Do you have high-resolution lenses for driving at night?
    Yes, we have the latest high-quality lenses for night driving.
  • What are Polarized lenses?
    Polarized lenses are lenses that have a special chemical applied to them to filter light. The molecules of the chemical are arranged to block some light passing through the lens, and allow others to pass through, making your eyes more comfortable. Look at a bright, reflective light source, while you are wearing your glasses, and if the brightness increases when you tilt your head at an angle of about 60 degrees, then you are wearing glasses with Polarized lenses.
    They are favored by outdoor enthusiasts, in particular skiers, climbers, cyclists, and fishermen. But polarized lenses make a great choice for anyone where the sun is strong and their environment includes many shiny surfaces – not only water, but the dazzling glass-facades of our city’s contemporary tall buildings too!
  • Are you under contract with any insurance company?
  • What are the payment methods available to you?
    We accept various payment methods such as Installments ( Valu , Premium card ,20 – 30 Card , Forsa , Souhoola , blnk, Banks Installments ) , Smart Wallet, Meeza , Credit cards, Prepaid cards (Visa, MasterCard), and cash on delivery.
  • What are your working days and times?
    We work every day of the week from 11 AM until 11 PM.
  • Do you sell gift vouchers?
    Yes, DH EYEWEAR Gift Vouchers can be used as a total or partial payment method for any order including product, tax, or shipping charges. If your gift voucher is not sufficient to complete your order, you can use a credit card alongside the voucher to complete the process.
  • How can I reach you?
    You can call us at:01009566777, or contact us by e-mail . You can also contact our team, who works 24/7 on Whatsapp , Facebook and Instagram .
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